At TECHESSENTIA (“we,” “our,” “us”), your privacy is our priority. This Privacy Policy explains how we use, store, and protect your personal information when you visit or make purchases from our store.

We use your information to process and fulfill your orders, communicate order updates, promotions, and offers, improve our website, products, and customer experience, and prevent fraudulent transactions. Our website uses cookies to enhance your browsing experience and remember your preferences. Cookies may also be used for analytics, marketing, and personalization. You can choose to disable cookies in your browser settings, but some features may not work properly if cookies are turned off.

We do not sell your personal information to third parties. Information may be shared with trusted partners, such as couriers and payment gateways, only to fulfill your orders. We may also disclose information if required by law or government authorities. To protect your data, we implement industry-standard security measures, including SSL encryption for payments.

🚚 Shipping & Return Policy

At TECHESSENTIA, we value your trust and strive to provide a smooth shopping experience. Please read our shipping and return policy carefully.

📦 Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Standard Shipping: 5–7 business days.

Delivery times may vary depending on your location and courier availability.

Shipping Charges

Standard shipping is free

Order Tracking

Once your order is shipped, you will receive an email with a tracking ID to monitor your package.

🔄 Return & Refund Policy

We want you to love your purchase. If you’re not satisfied, we’re here to help.

Eligibility for Returns

Products can be returned within 7–10 days of delivery.

Items must be unused, in original packaging, and in the same condition as received.

Certain items like personal care gadgets, software, or products with hygiene concerns may not be eligible for returns.

Return Process

Contact our support team at [support@yourstore.com] with your order number.

1. Our team will guide you through the return request and provide a return shipping address.
2.Once the product is received and inspected, we’ll notify you of the approval/rejection of your return.

Refunds

Approved refunds will be initiated to your original payment method within 5–7 business days.

Replacements & Exchanges

Damaged or defective items will be replaced at no extra cost.

For exchanges (e.g., wrong color/model), customers may need to pay for return shipping.

❗ Important Notes

Please ensure you keep the invoice/receipt for hassle-free returns.

We are not responsible for delays or damages caused by courier services.

Any product damaged due to misuse will not be covered under return/refund policy.

At TECH ESSENTIA, we believe every customer deserves a smooth and worry-free shopping experience. Our Customer Care Policy is designed to ensure you get timely support, clear communication, and complete satisfaction with your purchase.

We are committed to assisting you with any queries related to orders, shipping, returns, exchanges, refunds, or product information. Our support team is available via email, phone, and WhatsApp to resolve your issues quickly and effectively. All inquiries are acknowledged within 24 hours and resolved at the earliest possible time.

We treat every customer concern with fairness and transparency. If your order arrives damaged, incomplete, or incorrect, we will arrange for a replacement or refund in line with our Return & Refund Policy. In cases where items are out of stock, you will be informed promptly and offered alternatives or a refund.

Your feedback matters to us. We actively review customer suggestions and complaints to improve our products and services. Our goal is to not just meet but exceed your expectations, building a long-term relationship based on trust.

For any assistance, you can reach us at support@[yourdomain].com or WhatsApp us at +91-XXXXXXXXXX. Our customer care hours are Monday to Saturday, 10 AM – 7 PM.

At [Your Store Name], your happiness is our priority.

⚡ Pro Tip: Many Indian D2C stores add a “We usually respond within 24 hours” badge on their support page — this increases trust and reduces panic from COD customers.

Do you want me to also create a one-paragraph “Customer Happiness Guarantee” version that you can place on product pages/checkout pages for better conversions?